FAQs - Online Registration Platform
Why are you switching to a new system?
The Recreation Services Department is currently using a recreation software application that is no longer supported by the vendor. This has provided us with an opportunity to secure a feature-rich recreation application to better serve our customers.
Will my account information be automatically updated into the new system?
If you have unredeemed credit of $10 or more AND have completed a transaction since January 1, 2018, your account will be manually created in the new system by Recreation staff. You will receive an email with details pertaining to your account.
All other customers are encouraged to create a new account prior to the launch of the system.
When can I create my account in the new system?
The new system will be live for account creation beginning on August 7th. Fall courses will be available for preview on August 13th with registration beginning in late August.
Why doesn't the Recreation Services Department recreate all customer accounts?
Since launching our last software application, more than 20,000 clients have been created. Many of these client profiles are obsolete or incomplete. To ensure that we only bring current and accurate information into our new recreation software application, we’re asking clients to create their own customer accounts.
Is my credit card or EFT banking information secure?
Yes, the new software application and payment processor (Moneris Solutions) are fully encrypted and PCI-DSS compliant to ensure your personal information is secure.
Can I still register in person at a facility or on the phone?
Yes, you are still welcome to call or register in person at either the W.J. Henderson Recreation Centre or the Leisure & Activity Centre.
Why do I need to opt-in to receive notifications and emails?
The Canadian Anti-Spam Legislation requires users to consent to receive emails from the Loyalist Township Recreation Services Department. You will be asked to opt-in to receive emails from PerfectMind.
Clients will receive transactional documents such as receipts, registration confirmations, membership agreements, rental agreements, withdrawal or transfer confirmations, scheduled payment agreements and payment reminders, waitlist updates, membership pass expiry updates, etc.
You'll also receive our monthly e-newsletter to learn about new programs, service opportunities, and special events. In addition, we will notify you of any service disruptions or situations that may affect your experience with the Loyalist Township Recreation Services Department.
Will I still access Loyalist Township Recreation facilities the same way?
Clients with a Swim & Skate Membership or a FIT Pass will receive an ID card. ID cards will be printed with a barcode and clients will be required to scan their cards prior to each visit/class* to record their attendance. Clients who purchase Swim & Skate Tickets or Aquafit/Fitness Tickets will receive a reloadable card. As clients use their tickets, the cards will be scanned and the ticket balance will be adjusted for each scan.
*Some off-site facilities will not have the equipment required to scan cards. In these instances, clients are asked to show their ID card to the instructor.
What should I expect in August 2018?
Recreation staff will do their best to complete your registration as quickly as possible. Since we are using a new software application and creating accounts, we ask for your patience as it may take us a bit more time to process your in-person or phone-in transactions. We're encouraging all clients to create their account online prior to Fall Registration. This will ensure a quicker and more efficient registration experience for you.