Utilities EmergenciesUtilities emergencies, such as a watermain or water service break or a sewer backup, can happen at any time.
To report an emergency such as a watermain break or request emergency water shutoff during office hours, please call 613-386-7351, ext. 116. After-hours, please call our answering service at 613-541-3202, and Utilities staff will be dispatched immediately to respond to the emergency.
If you suspect your water service may have frozen due to extreme cold weather, our Water section has more information on what to do.
Property owners are responsible for the portion of their water service from the property line in to the house, and all interior plumbing, with the exception of the water meter. After the initial installation, water meters must not be bypassed, repaired, or otherwise tampered with; rather, any repairs or replacements must be completed by Loyalist Utilities staff. If you have concerns about your water meter, please contact the Utilities Clerk at 613-386-7351, ext. 105.
Signs of a watermain break include water bubbling up through the ground, or water gushing on the street. Watermain breaks can happen because of aging infrastructure. Extreme cold weather can also play a role, when freeze-thaw cycles expand and contract materials, placing stress on the pipes.