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Accessible Transit Survey

Accessible transit survey header

Survey is now closed

From May 13 - June 10, 2019, Loyalist Township surveyed residents to gather opinions and ideas about the availability and delivery of accessible transit services in the Amherstview community. 

There were 128 responses to the survey, including mailed hand-delivered paper responses. At this time, the results have only been examined to redact any identifying personal information. No other analysis has yet been undertaken.

Staff intend to move forward to conduct a detailed analysis of the survey responses and consult with industry contacts in the weeks ahead, with the intention that a report to Council with options and recommendations would be presented later this fall.

Loyalist Township would like to express sincere appreciation to each of the residents who took the time to share their feedback via the survey.

Click the links below to review the summarized results of the Accessible Transit Survey along with the staff report to Council.



Although the purpose of the Accessible Transit Survey was to specifically determine the need/demand for accessible transit service in Loyalist Township, we did receive a number of other transit-related questions that were asked.  Although not part of the area of study, we wanted to take the opportunity to thank residents for their feedback on these issues. All comments have been forwarded to Council for review. Below we have provided additional information regarding these questions. 
Can the service hours be expanded or the routes adjusted?
We received feedback from residents with an interest in expanded service hours or possible route adjustments.  Loyalist Township currently pays an hourly rate to Kingston Transit to operate the Route 10 bus within Amherstview.  This rate is agreed upon through a Transit Service Agreement. The transit agreement provides that request for changes to level of service shall only be adjusted in September of each year.  Any requests by the Township for changes in September of any year must be delivered in writing to the City no later than May 31 of the same year. 

Why is this service only offered to Amherstview residents?
Many survey responses commented on the need for transit service to communities beyond Amherstview (specific mentions of Odessa and Bath).  For clarification, please note that residents of Amherstview pay a special area tax levy to partially fund transit service delivery to the Amherstview community.  The tax rate for this service is set as 0.000589.

Background Information
Loyalist Township, under contract with the City of Kingston, has provided public transit service to the Amherstview community via the Route 10 bus for the past 30 years. Provincial legislation requires that municipalities who provide transit service must also make some provision for accessible transportation in their current transit area, such as specialized transit service or an alternative method such as accessible taxis.

A local example of a specialized transit service is Kingston Access (Bus) Services, which services residents of the City of Kingston who meet the qualifications to use accessible transit. Loyalist Township does not operate a specialized transit service. To comply with the legislation, we must therefore offer an alternative accessible method of transportation. Currently, Amherstview residents with disabilities who cannot access the conventional Route 10 bus because of their disability can use one of six accessible taxis owned and operated by two taxi companies in the City of Kingston. Accessible taxis provide door-to-door service and are available on a first come, first served basis.

The City of Kingston buses that serve Route 10 in Amherstview are considered to be accessible because they are designed with low floors and kneeling capability, and have ramps or lifts which can be lowered to allow the loading of wheelchairs and scooters. The buses also have space to secure two mobility aids. The buses are equipped with an on-board next bus stop announcement system for verbal announcements and an electronic LED display to describe the location of the upcoming bus stop.


Notice of Collection: Personal information, as defined by the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), including (but not limited to), name, address, opinions and comments, is collected under the authority of the Municipal Act, 2001, and in accordance with MFIPPA, the Planning Act, and all other relevant legislation. Your personal information may be used in making a decision on this matter, and it may form part of meeting agendas and minutes, and therefore will be made available to members of the public at meetings, through requests, and through the website of the Corporation of Loyalist Township. Questions regarding the collection, use, and disclosure of this personal information may be directed to Debbie Chapman, at 613-386-7351, ext. 121, or